Goods sold are not returnable, exchangeable or refundable otherwise cancellation fees of 30% on purchase price will be imposed.
All other returns or exchanges are accepted within 7 days after date of invoice. It is the customer’s responsibility to contact AUTONEST within this time period to be eligible for a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not offer refunds on any item unless is grossly misrepresented. In the event of damaged, missing or incorrect goods received, these matters must be reported to our customer service ASAP at [email protected] within 3 days of receiving your items.
There are certain situations where no returns or exchanges will be allowed :( if applicable)
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery
Kindly make sure the product fix with your car model before place order. Refund will not be accepted if order was place wrongly. It is the responsibility of the customer to verify the correct package before ordering.
If a refund is given it will only be for the cost of the item. Shipping and Handling is nonrefundable. Restocking and other fees may be charged.
Please do not send your purchase back to the manufacturer.
REFUND (if applicable)
In the event the product that customer received is in wrong model refund is possible. For example, our panel workshop is giving mineral oil engine oil while the customer is buying semi synthetic engine oil.
A refund, exchange or core return will not be made until all items are returned to AUTONEST. Shipping and handling charges are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days..
AUTONEST reserve the right to charge the customer shipping & handling costs for the refused shipment and a 30% restocking fee.
Refunds processed through direct credit card transactions using the Ipay88 gateway can only be returned to the original account used for payment. Refunds typically take 1-7 business day, but can take up to 7 days to clear depending on the bank and credit card used.